POLICIES

Out of respect for the stylist and other clients, it is imperative that you are on time for your appointment. Due to time constraints, whatever service(s) that you book is/are the only service(s) that will be rendered unless time permits. Once you submit your appointment request, you will need to wait for it to be approved or declined. If your appointment request is declined, your deposit will be refunded.

The schedule opens on the 15th of every month at 8PM.

A 50% non-refundable non-transferable deposit is required to secure all appointments. The deposit goes towards your service.

In order to reschedule your appointment, you must cancel your current appointment and book another appointment. Your deposit is non-refundable and non-transferable.

The only way to cancel your appointment is via the link in your confirmation email. You may not cancel via text or email.

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If you cancel your appointment outside of the 24 hour window, you will forfeit your deposit. If you cancel within 24 hours of your appointment, your card will be charged the remaining balance of your booked services.

Please be courteous of others' time and leave early enough to arrive at your appointment on time taking into consideration traffic, accidents, etc. There is a 15 minute grace period and it is not void due to any issue. If you are not physically present inside the salon within the 15 minute grace period, $25 will be added to your total. If time does not permit for all services to be rendered, you will still be responsible for full payment of services booked. If you are 20 minutes late, you will be considered a No Show.

On the 20th minute, your appointment will be cancelled and a no-show fee (100% of your service price) will be charged. Do not call or text the salon inquiring why your card has been charged. Your card has been charged all monies according to the salon no-show policy. A 3.5% + $0.15 credit card transaction fee will be added to your total.

Additional guests not being serviced are not permitted under any circumstances. If you arrive with an additional guest, you will be asked to reschedule. You will be responsible for the full amount of services booked.

Before your scheduled appointment, your hair MUST be detangled and ready to shampoo. If you are removing braids, you MUST remove the buildup at the roots. If you arrive to your appointment with tangled hair, you will not be serviced. You will still be responsible for the services that you booked.

A $3 or 3.5% processing fee (whichever is greater) will be applied if you pay your balance with a card. To avoid the processing fee you may pay via CashApp, Zelle, or with cash.