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POLICIES

Thank you for choosing to book with Studio9 Hair Artistry. It is imperative that you read and abide by all of the salon policies. A 50% non-refundable deposit is required to schedule an appointment. The deposit will be deducted from your service. I am NOT booked for the entire year. The schedule is only open 1 month at a time.

REQUESTING AN APPOINTMENT

Out of respect for the stylist and other clients, it is imperative that you are on time for your appointment. Due to time constraints, whatever service(s) that you book is/are the only service(s) that will be rendered unless time permits. Once you submit your appointment request, you will need to wait for it to be approved or declined. If your appointment request is declined, your deposit will be refunded.

BOOKING SCHEDULE

The schedule opens on the 15th of every month at 8PM.

RESCHEDULE POLICY

In order to reschedule your appointment, you must cancel your current appointment and book another appointment. Your deposit is non-refundable and non-transferable.

CANCELLATION POLICY

The only to cancel your appointment is via the link in your confirmation email. You may not cancel via text or email.

If you cancel your appointment outside of the 24 hour window, you will forfeit your deposit. If you cancel within 24 hours of your appointment, your card will be charged the remaining balance of your booked services.

LATE POLICY

Please be courteous of others' time and leave early enough to arrive at your appointment on time taking into consideration traffic, accidents, etc. There is a 15 minute grace period and it is not void due to any issue. If you are not physically present inside the salon within the 15 minute grace period, $25 will be added to your total. If time does not permit for all services to be rendered, you will still be responsible for full payment of services booked. If you are 20 minutes late, you will be considered a No Show.

NO SHOW POLICY

On the 20th minute, your appointment will be cancelled and a no-show fee (100% of your service price) will be charged. Do not call or text the salon inquiring why your card has been charged. Your card has been charged all monies according to the salon no-show policy. A 3.5% + $0.15 credit card transaction fee will be added to your total.

EXTRA GUEST

Additional guests not being serviced are not permitted under any circumstances. If you arrive with an additional guest, you will be asked to reschedule. You will be responsible for the full amount of services booked.

ARRIVING TO YOUR APPOINTMENT

Before your scheduled appointment, your hair MUST be detangled and ready to shampoo. If you are removing braids, you MUST remove the buildup at the roots. If you arrive to your appointment with tangled hair, you will not be serviced. You will still be responsible for the services that you booked.

All sales are final. There are no refunds for any services. Keep in mind that my schedule can be thrown off by clients for various reasons so please DO NOT book your appointment on a day when you know you have a time sensitive day. For questions & concerns you can email studio9booking@gmail.com before booking. Please be mindful of working hours if you do not receive a response right away. Pictures & videos may be taken for social media purposes only. If you do not want to be photographed, please let me know upon arrival. No children are allowed in the salon, unless they are being serviced.

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