my salon suites

(Portofino Shopping Center)
19075 I-45 #250

Shenandoah, TX 77385

Phone: 832-534-2470

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© 2019 - Studio9 Hair Artistry, LLC  proudly created by Marchel Caldwell. All praises to The Most High.

terms, conditions & policies

Salon

It is imperative that you read the terms and conditions PRIOR to booking your appointment. Booking an appointment with Studio9 Hair Artistry, LLC is your acknowledgement that you have read, understood and agree to the terms, conditions and salon policies.

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BOOKING AN APPOINTMENT:

  • Studio9 Hair Artistry is a 1 chair private suite hair salon dedicated to providing excellent services in a reasonable amount of time. Out of respect for the stylist and other clients, it is imperative that you are on time for your appointment.

  • Due to time constraints, whatever service(s) that you book is/are the only service(s) that will be rendered unless time permits. 

  • The schedule is only open 1 month at a time. The next month opens on the 15th at 8pm. For example: openings for August will not show until July 15th at 8pm. 

  • If you do not see an opening, you may join the waitlist. You will only be contacted if an opening becomes available. 

  • All appointments are booked online through Square.

 

PROCESSING FEE:

  • A $3 processing fee will be added to all card transactions. You may avoid the fee by paying via cash, Zelle, Venmo or CashApp.

 

DECLINED/INVALID CREDIT CARD:

  • If the card on file is declined or invalid, you will be blocked from my booking system and unable to schedule until your balance is paid in full. Once the balance is paid, all future appointments will require prepayment.

 

LATE POLICY:

  • One the 15th minute, a late fee of $15 will be applied. If time does not permit for all services to be rendered, you will still be responsible for payment for all services booked.

 

NO SHOW POLICY:

  • On the 20th minute, your appointment will be cancelled and a no-show fee (100% of your service price) will be charged. Do not call or text the salon inquiring why your card has been charged. Your card has been charged all monies according to the salon no-show policy.

 

CANCELLATION & RESCHEDULE POLICY:

  • In order to cancel or reschedule your appt, you must log into your Square account and cancel or reschedule your own appt. You may NOT call, text or email to make appointment changes. You have 24 hours before your appointment starts to reschedule or cancel your appt otherwise, you will be charged 50% of the service price for late cancellations and 100% for no shows.

 

EXTRA GUEST:

  • Due to limited space, additional guest not being serviced are not permitted. Exceptions will only be made for those with small children. Studio9 Hair Artistry, LLC will not be liable for any injuries or accidents.

 

SALON LOCATION:

  • Studio9 is inside the My Salon Suite on the second floor of Portofino Shopping Center above Carter's, Oshkosh, and Hallmark. Enter the Portofino Shopping Center behind the large gold statue. Enter the glass doors, take the elevator to the 2nd floor.

 

ARRIVING TO YOUR APPOINTMENT:

  • Before your scheduled appointment, your hair MUST be detangled. If you are removing braids, you MUST remove the buildup at the roots. $50 will be added to your appt if I have to detangle your hair and all booked services may not be able to be rendered.

 

AFTER HOURS APPOINTMENTS: 

  • Appointments outside of business hours require a $50 additional fee that must be paid via Cashapp: $MarchelCaldwell. Appointments on my off day (excluding Sat.) require a $100 additional fee. Please email me for after hours availability.