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Salon Policy.

Thank you for choosing to book with Studio9 Hair Artistry. It is imperative that you read and abide by all of the salon policies. A 50% non-refundable deposit is required to schedule an appointment. The deposit will be deducted from your service.  The schedule is only open 1 month at a time.

REQUESTING AN APPOINTMENT

Out of respect for the stylist and other clients, it is imperative that you are on time for your appointment. Due to time constraints, whatever service(s) that you book is/are the only service(s) that will be rendered unless time permits. Once you submit your appointment request, you will need to wait for it to be approved or declined. If your appointment request is declined, your deposit will be refunded.

BOOKING SCHEDULE

The schedule opens on the 15th of every month at 8PM.

DEPOSIT

A 50% non-refundable non-transferable deposit is required to secure all appointments. The deposit goes towards your service.

RESCHEDULE POLICY

In order to reschedule your appointment, you must cancel your current appointment and book another appointment. Your deposit is non-refundable and non-transferable.

CANCELLATION POLICY

The only way to cancel your appointment is via the link in your confirmation email. You may not cancel via text or email.​ If you cancel your appointment outside of the 24 hour window, you will forfeit your deposit. If you cancel within 24 hours of your appointment, your card will be charged the remaining balance of your booked services.

LATE POLICY

Please be courteous of others' time and leave early enough to arrive at your appointment on time taking into consideration traffic, accidents, etc. There is a 15 minute grace period and it is not void due to any issue. If you are not physically present inside the salon within the 15 minute grace period, $25 will be added to your total. If time does not permit for all services to be rendered, you will still be responsible for full payment of services booked. If you are 20 minutes late, you will be considered a No Show. Keep in mind that my schedule can be thrown off by clients for various reasons so please DO NOT book your appointment on a day that is time sensitive.

NO SHOW POLICY

On the 20th minute, your appointment will be cancelled and a no-show fee (100% of your service price) will be charged. Do not call or text the salon inquiring why your card has been charged. Your card has been charged all monies according to the salon no-show policy. A 3.5% + $0.15 credit card transaction fee will be added to your total.

EXTRA GUEST

Additional guests not being serviced are not permitted under any circumstances. If you arrive with an additional guest, you will be asked to reschedule. You will be responsible for the full amount of services booked.

ARRIVING TO YOUR APPOINTMENT

Before your scheduled appointment, your hair MUST be detangled and ready to shampoo. If you are removing braids, you MUST remove the buildup at the roots. If you arrive to your appointment with tangled hair, you will not be serviced. You will still be responsible for the services that you booked.

PAYMENT AND FEES

A $3 or 3.5% processing fee (whichever is greater) will be applied if you pay your balance with a card. To avoid the processing fee you may pay via CashApp, Zelle, or with cash.

SICK LIKE SYMPTOMS

Studio9 makes no warranties, either express or implied, that the masks prevent infection or the transmission of viruses or diseases. If you have been in contact with someone who has, or if you yourself have, received positive COVID test results, it is mandatory that you cancel your appointment immediately, and quarantine for the appropriate number of days. You may rebook after you have quarantined the full amount of days and have received negative COVID test results. Services may be refused to anyone who refuses to follow salon policies and procedures. You may NOT schedule an appointment if you are sick, have sick-like symptoms (ie coughing, sneezing, itching throat, fever, etc.) or have been in contact with any individual with any of the above mentioned symptoms within the last 15 days. If you choose to blatantly disregard this above statement and arrive at the salon with sick-like symptoms, your appointment will be cancelled immediately and you will owe 100% of services booked. 

FINAL SALE

All sales are final. There are no refunds for any services.

WALK-INS

All clients must schedule an appointment online in advance, as we do not accommodate walk-ins.

PHOTOGRAPHS & VIDEOS

Photographs and videos may be taken for social media and business content. If you do not want to be photographed, please let me know upon arrival.

EATING

Outside food is not permitted inside the salon. You may bring drinks.

CONTACT

For questions & concerns, email studio9booking@gmail.com before booking. Please allow 2-3 business days for a response. If for whatever reason you do not receive a response, please ensure that you have the correct email address and resend the email. If you need assistance locating the salon, please call or text 832.534.2470.

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