TERMS, CONDITIONS & POLICIES

SALON POLICY

Thank you for choosing to book with Studio9 Hair Artistry. It is imperative that you read and abide by all of the salon policies. A 25% non-refundable deposit is required to schedule an appointment. The deposit will be deducted from your service. I am NOT booked for the entire year. The schedule opens 1 month at a time.  On the 15th of each month at 8pm, the next month will be available to book.

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SALON LOCATION:

The address is 11111 McCracken Cir., Suite D, Cypress, TX 77429.

Studio9 Hair Artistry is located in Cypress, Texas near Jones Road between FM 1960 and Grant Road. The office condos are a reddish pink brick color located directly behind Wells Fargo. Once you enter the driveway, the building is the second building on the left (Building 11111). Make a left and drive around to the back of the building. The mailboxes will be on your right. The salon is located in suite D. (3rd door on your left)​ Please remain in your vehicle until your appointment time. Text the salon number, 832-534-2470, to let me know you have arrived.

BOOKING AN APPOINTMENT:

Out of respect for the stylist and other clients, it is imperative that you are on time for your appointment. Due to time constraints, whatever service(s) that you book is/are the only service(s) that will be rendered unless time permits. 

 

BOOKING SCHEDULE:

The schedule is only open 1 month at a time. The next month opens on the 15th at 8pm. For example: openings for August will not show until July 15th at 8pm.  If you do not see an opening, you may join the waitlist. You will only be contacted if an opening becomes available.  All appointments are booked online.

WAITLIST:

If you do not see an opening, you may join the waitlist by clicking here. If an opening becomes available, an email will be sent to all individuals on the waitlist. You will be required to schedule your appointment directly through the booking site. The waitlist resets monthly. To be notified first about future openings, you must submit a new form.

 

DEPOSIT:

A non refundable and non transferable 25% deposit is required to secure your appointment. 

 

RESCHEDULE POLICY:

In order to reschedule your appointment, you must cancel your current appointment and book another appointment. Your deposit is non-refundable and non-transferable.

 

CANCELLATION POLICY:

If you cancel your appointment outside of the 24 hour window, you will forfeit your deposit. If you cancel within 24 hours of your appointment, your card will be charged the remaining balance of your booked services.

 

LATE POLICY:

Please be courteous of others' time and leave early enough to arrive at your appointment on time taking into consideration traffic, accidents, etc. There is a 15 minute grace period and it is not void due to any issue. If you are not physically present inside the salon within the 15 minute grace period, $25 will be added to your total. If time does not permit for all services to be rendered, you will still be responsible for full payment of services booked. If you are 20 minutes late, you will be considered a No Show.

NO SHOW POLICY:

On the 20th minute, your appointment will be cancelled and a no-show fee (100% of your service price) will be charged. Do not call or text the salon inquiring why your card has been charged. Your card has been charged all monies according to the salon no-show policy. A 3.5% + $0.15 credit card transaction fee will be added to your total.

 

PROCESSING FEE:

A $3 or 3%  (whichever is greater) processing fee will be added to all dipped or swiped card transactions. You may avoid the fee by paying via cash, Zelle, ApplePay, Venmo or CashApp.

 

DECLINED/INVALID CREDIT CARD:

If the card on file is declined or invalid, you will be blocked from my booking system and unable to schedule until your balance is paid in full. Once the balance is paid, all future appointments will require prepayment.

EXTRA GUEST:

Additional guests not being serviced are not permitted under any circumstances. If you arrive with an additional guest, you will be asked to reschedule. You will be responsible for the full amount of services booked.

 

ARRIVING TO YOUR APPOINTMENT:

Before your scheduled appointment, your hair MUST be detangled and ready to shampoo. If you are removing braids, you MUST remove the buildup at the roots. $50 will be added to your appointment if I have to detangle your hair and all booked services may not be able to be rendered.
 

CREATING AN ACCOUNT:

Make sure you create an account by clicking on the "Log in" button so you can cancel & view your appointments at your convenience. A confirmation email will be sent immediately after you book your appointment that will tell you the time, date, and location of your appointment. In the confirmation email you will be able to click on a button to cancel your appointment. Please remember that you are responsible for canceling your own appointment and this obligation is your sole responsibility.
 

SEE YOU SOON:

All sales are final. There are no refunds for any services. Keep in mind that my schedule can be thrown off by clients for various reasons so please DO NOT book your appointment on a day when you know you have a time sensitive day. For questions & concerns you can email studio9booking@gmail.com before booking. Please be mindful of working hours if you do not receive a response right away. Pictures & videos may be taken for social media purposes only. If you do not want to be photographed, please let me know upon arrival. No children are allowed in the salon, unless they are being serviced.

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